Enforcement

Improving communication between officials in a decision-making process

Challenge

In an enforcement process, investigators and inspectors forward the legal bureau recommendations for action. The legal office often requires corrections, and the process involves several rounds of corrections. The participants in the process find it hard to follow up on the previous requirements that were sent to them. As a result, investigative materials are lacking and the handling of the case takes a long time.

Solution

A view of the history of the decisions made regarding the case, including comments and attached documents and the possibility of entering a new decision.

Research

User research

We interviewed the client and asked her about the process. Based on thi interview we created to user profiles (Unfortunately, we couldn't get access to the end users of this project).

User flow

Low fidelity wireframes

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